Refund & Cancellation Policy

This policy applies to fees paid to Khajoora Tech LLP for AgencyNX. It is part of our Terms of Service.

1. Free trial

The free trial costs nothing, so there is nothing to refund. If you do not subscribe, access stops after the trial. Your data is kept.

2. Subscription fees

Subscription fees, including fees for extra users, are not refundable once the plan has been activated. This includes any unused part of the billing period and users who are removed later.

3. Duplicate or failed payments

If you paid twice for the same invoice, or a payment failed but the money left your account, we refund the extra amount within 7–10 working days after we confirm it. Write to support@agencynx.com with the date, amount and payment reference.

4. Cancelling a plan

• You can cancel at any time. Write to support@agencynx.com from your agency administrator’s email address, or message us on WhatsApp at +91 84019 77141.
• Cancelling stops the next renewal. Your access continues until the end of the period you have already paid for.
• After that, access stops as described in our Terms of Service. Your data is kept until you ask us to delete it (see our Delete account page).

5. Setup and customisation fees

One-time setup or customisation fees are not refundable once the work has started.

6. How refunds are paid

Refunds are paid to the bank account or payment method the money came from. Where GST was charged, we issue a GST credit note for the refunded amount.

7. Contact us

Questions about a payment, a refund or a cancellation: